Privacy Policy

1. Introduction

This Privacy Policy explains how shio23 ("we", "us", "our", "Platform") collects, uses, processes, stores, shares, and protects personal information provided by users ("you", "your", "Player") of our online gaming platform and related services. This policy applies to all personal data collected through the shio23 website, mobile applications, and any other digital channels through which we provide our casino games, live dealer services, sports betting, and related entertainment offerings.

At shio23, we recognize that privacy and data security are fundamental rights of our Indonesian players. We are committed to maintaining the highest standards of data protection and implementing robust security measures to safeguard your personal information. By using shio23 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any material changes will be communicated through prominent notice on our platform or via email to registered users. Your continued use of shio23 services following notification of changes constitutes acceptance of the revised Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with shio23, we collect personal information that you provide voluntarily during the registration process and throughout your use of our services. This information includes:

• Identity Information: Full legal name as it appears on your Indonesian identity card (KTP), date of birth, place of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, residential address including street address, city (such as Jakarta, Surabaya, Medan, Bandung, or other Indonesian cities), postal code, and province.
• Account Credentials: Username, password (stored in encrypted format), and security questions for account recovery purposes.
• Verification Documents: Clear copies of your Indonesian identity card (KTP), proof of address documents, and in some cases, selfie photographs for identity verification purposes as part of our Know Your Customer (KYC) compliance procedures.
• Financial Information: Bank account details for Indonesian banks such as BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata, as well as e-wallet account information for services like OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Communication Records: Content of communications you send to our customer support team via live chat, email, or WhatsApp, including inquiries, complaints, and feedback.

2.2 Information Collected Automatically

When you access and use shio23 services, we automatically collect certain technical and usage information through cookies, log files, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, betting history including sports betting on BRI Liga 1 and international football leagues, casino game sessions, togel (lottery) selections, sabung ayam (cockfighting) wagers, deposit and withdrawal transactions, session duration, and timestamps of activities.
• Location Information: IP address, general geographic location derived from IP address (city-level, not precise GPS coordinates), and time zone (Western Indonesia Time/WIB, Central Indonesia Time/WITA, or Eastern Indonesia Time/WIT).
• Performance Data: Page load times, error messages, system crashes, and other technical diagnostic information to improve platform stability and user experience.

2.3 Information from Third Parties

We may receive limited information from third-party sources to verify your identity, prevent fraud, and comply with regulatory obligations:

• Payment processors and financial institutions to verify transaction authenticity and prevent payment fraud.
• Identity verification services to confirm the authenticity of submitted KYC documents.
• Game providers to track game outcomes and ensure fair play compliance.
• Fraud prevention services to detect suspicious account activity and protect platform integrity.

3. How We Use Your Information

shio23 uses your personal information for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage your gaming account on the shio23 platform.
• Process deposits through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay) and facilitate withdrawal requests to your verified payment methods.
• Enable gameplay across casino games, live dealer tables, sports betting markets including bandar bola (football betting) on BRI Liga 1 and international competitions, and traditional games like togel and sabung ayam.
• Track your gaming activity, betting history, and account balance to provide accurate service.
• Implement deposit limits, loss limits, session time limits, and other responsible gaming tools you configure.

3.2 Verification and Compliance

• Verify your identity and age (21+ requirement) through KYC procedures using your Indonesian identity card (KTP) and supporting documents.
• Prevent underage gambling, identity theft, and fraudulent account creation.
• Comply with anti-money laundering (AML) regulations and financial transaction reporting requirements.
• Investigate suspected violations of our Terms and Conditions or applicable laws.
• Maintain records required by regulatory authorities and for dispute resolution purposes.

3.3 Customer Support and Communication

• Respond to your inquiries, complaints, and support requests through our Indonesian-speaking customer service team via live chat, email, and WhatsApp.
• Send transactional emails regarding account activity, such as deposit confirmations, withdrawal processing updates, password resets, and security alerts.
• Provide notifications about changes to our Terms and Conditions, Privacy Policy, or service features.
• Communicate responsible gaming resources and support information when appropriate.

3.4 Marketing and Promotions

• Send promotional communications about bonuses, special offers, VIP rewards, tournaments, and new game releases, subject to your marketing preferences.
• Personalize promotional content based on your gaming preferences and activity patterns.
• Administer contests, tournaments, and prize distributions.
• You may opt out of marketing communications at any time through your account settings or by contacting customer support.

3.5 Platform Security and Improvement

• Detect, prevent, and investigate fraudulent activity, account abuse, cheating, collusion, and other prohibited activities.
• Monitor platform performance, identify technical issues, and improve system stability.
• Analyze user behavior and preferences to enhance game selection, interface design, and overall user experience.
• Develop new features and services tailored to Indonesian player preferences.
• Maintain platform security through intrusion detection, access controls, and cybersecurity measures.

4. How We Share Your Information

shio23 does not sell your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist with platform operations, subject to strict confidentiality obligations:

• Payment processors to facilitate deposits and withdrawals through Indonesian banks and e-wallets.
• Identity verification services to validate KYC documents and prevent fraud.
• Game providers who supply casino games, live dealer content, and sports betting infrastructure.
• Cloud hosting providers who store data on secure servers with encryption and access controls.
• Customer support platform providers who enable our live chat and ticketing systems.
• Analytics services to understand platform usage patterns and improve user experience.

All service providers are contractually obligated to use your information only for the specific services they provide to shio23 and to maintain appropriate security safeguards.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or lawful requests from government authorities.
• Enforce our Terms and Conditions and investigate potential violations.
• Protect the rights, property, or safety of shio23, our users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.
• Respond to claims that content violates third-party rights.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Privacy Policy. We will notify you of any such transfer and provide options regarding your data if required by applicable law.

5. Data Security Measures

shio23 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmission between your device and our servers is protected by industry-standard SSL/TLS encryption. Passwords are stored using one-way cryptographic hashing algorithms.
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their job functions, subject to strict confidentiality obligations.
• Secure Infrastructure: Data is stored on secure servers located in protected data centers with physical security controls, redundancy systems, and regular backups.
• Network Security: Firewalls, intrusion detection systems, and vulnerability scanning protect our infrastructure from cyber threats.
• Regular Audits: We conduct periodic security assessments and penetration testing to identify and address potential vulnerabilities.
• Employee Training: Staff members receive training on data protection principles and security best practices.

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously monitor and improve our security practices to protect your data.

6. Data Retention

shio23 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods depend on the nature of the information and the purposes for which it is processed:

• Active Accounts: Information associated with active accounts is retained for the duration of your relationship with shio23.
• Closed Accounts: After account closure, we retain certain information for legal compliance, fraud prevention, and dispute resolution for a period of 7 years or as required by applicable regulations.
• Transaction Records: Financial transaction records, including deposits and withdrawals through BCA, BRI, BNI, Mandiri, and e-wallets, are retained for at least 7 years to comply with financial recordkeeping requirements.
• KYC Documents: Identity verification documents are retained for the duration required by anti-money laundering regulations and regulatory compliance obligations.
• Communications: Customer support communications are retained for up to 3 years for quality assurance and dispute resolution purposes.

When personal information is no longer necessary for the purposes for which it was collected, we securely delete or anonymize it in accordance with our data retention and destruction policies.

7. Your Privacy Rights

As a shio23 user, you have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you and receive a copy in a commonly used electronic format.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information through your account settings or by contacting customer support.
• Right to Deletion: You may request deletion of your personal information, subject to legal and regulatory retention requirements. Note that account closure may be necessary to fulfill deletion requests.
• Right to Restriction: You may request restriction of processing of your personal information in certain circumstances.
• Right to Data Portability: You may request transfer of your personal information to another service provider in a structured, machine-readable format where technically feasible.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or other specific purposes based on your particular situation.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our customer support team via email at [email protected] or through live chat. We will respond to your request within 30 days and may request additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

shio23 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Necessary for platform functionality, including account authentication, session management, and security features. These cookies cannot be disabled without affecting platform operation.
• Performance Cookies: Collect information about how you use our platform, such as pages visited and errors encountered, helping us improve performance and user experience.
• Functionality Cookies: Remember your preferences, such as language settings, game favorites, and display options.
• Marketing Cookies: Track your activity across sessions to deliver personalized promotional content and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the shio23 platform.

9. Children's Privacy

shio23 services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. Our KYC verification procedures using Indonesian identity cards (KTP) are designed to prevent underage access to our platform.

If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete such information and terminate the associated account. Parents and guardians who believe their child may have provided personal information to shio23 should contact us immediately at [email protected].

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside Indonesia where our service providers, data centers, and operational infrastructure are located. These jurisdictions may have data protection laws that differ from Indonesian regulations.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your data receives adequate protection, including:

• Contractual agreements with service providers requiring data protection standards equivalent to those outlined in this Privacy Policy.
• Encryption of data in transit and at rest.
• Access controls limiting data access to authorized personnel only.
• Regular security audits and compliance assessments.

11. Changes to This Privacy Policy

shio23 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, technological developments, legal requirements, or business operations. We will notify you of material changes through prominent notice on our platform or via email to your registered email address.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Your continued use of shio23 services following notification of changes constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of our services and contact us to close your account.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through the shio23 platform
• WhatsApp: Contact information available on platform

Our Indonesian-speaking customer support team will respond to privacy inquiries within 48 hours during business days and will escalate complex matters to our Data Protection Officer as necessary.