Legal agreement governing your use of shio23 gaming services
Last Updated: January 1, 2026
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "You") and shio23 ("we", "us", "our", "Platform") governing your access to and use of the shio23 online gaming platform, including all casino games, live dealer services, sports betting options, and related services (collectively, the "Services").
By creating an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately discontinue use of the shio23 platform and refrain from creating an account.
We reserve the right to modify, amend, or update these Terms at any time without prior notice. Such modifications become effective immediately upon posting to the shio23 website. Your continued use of our Services following any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates.
Important Notice: Online gaming involves financial risk. You should only participate with funds you can afford to lose. shio23 promotes responsible gaming and provides tools to help players maintain control over their gaming activities.
For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:
To register an account and use shio23 Services, you must meet all of the following eligibility criteria:
shio23 reserves the right to verify your eligibility at any time by requesting documentation, including but not limited to government-issued identification, proof of address, and payment method verification. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.
To access shio23 Services, you must complete the account registration process by providing accurate personal information including your full legal name, date of birth, email address, phone number, and residential address. You must ensure that all information provided is truthful, accurate, and complete.
You may register only one account with shio23. Multiple accounts, duplicate accounts, or accounts opened with false information are strictly prohibited. If we detect multiple accounts linked to the same individual, we reserve the right to close all such accounts, void any associated winnings, and forfeit any remaining balances.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. Any activity conducted through your account will be deemed to have been authorized by you.
You agree to immediately notify shio23 if you become aware of any unauthorized access to your account or any security breach. shio23 will not be liable for any loss or damage arising from your failure to maintain account security.
As part of our commitment to responsible gaming and regulatory compliance, shio23 implements mandatory Know Your Customer (KYC) verification procedures. You must provide clear, legible copies of your Indonesian identity card (KTP) and any additional documentation requested to verify your identity, age, and address.
Withdrawal requests will not be processed until KYC verification is successfully completed. shio23 reserves the right to request additional verification documents at any time, particularly for large withdrawal requests or suspicious account activity.
shio23 accepts deposits through various Indonesian banking institutions and e-wallet services, including but not limited to BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja.
All deposits must be made from payment accounts registered in your own name. Third-party deposits are strictly prohibited. Any deposits identified as originating from third-party accounts may be refunded, and the associated account may be suspended pending investigation.
Deposits are typically processed automatically within minutes during Indonesian banking hours (WIB). Processing times may vary depending on your chosen payment method and your financial institution's processing procedures. shio23 does not charge fees for deposits, though your bank or payment provider may impose their own transaction fees.
Minimum and maximum deposit limits are displayed during the deposit process and may vary by payment method and account status. VIP tier members may be eligible for higher deposit limits.
As part of our responsible gaming commitment, shio23 enables players to set voluntary deposit limits on a daily, weekly, or monthly basis. Once a deposit limit is established, it cannot be increased for a period of 24-48 hours, providing a cooling-off period for reconsideration. Deposit limits may be decreased immediately upon request.
You may request withdrawal of funds from your account balance at any time, subject to completion of KYC verification and compliance with all applicable terms. Withdrawals will be processed to the same payment method used for your most recent deposit, or to a verified Indonesian bank account registered in your name.
Withdrawal requests are reviewed and processed within 6-48 hours, depending on your VIP tier status and account verification level. Gold, Platinum, and Diamond VIP members receive priority processing with expedited withdrawal timeframes.
Minimum withdrawal amounts and daily/monthly withdrawal limits are displayed in your account dashboard and vary based on payment method and VIP status. shio23 does not charge withdrawal fees, though your receiving financial institution may impose receiving fees or currency conversion charges.
For security purposes, large withdrawal requests exceeding specified thresholds may require additional verification and extended processing time. We reserve the right to split large withdrawals into multiple installments for fraud prevention and security purposes.
Deposited funds may be subject to minimum wagering requirements before withdrawal eligibility. Bonus funds are subject to specific wagering requirements as detailed in the applicable bonus terms. Attempting to withdraw funds before meeting wagering requirements may result in forfeiture of bonus amounts and associated winnings.
shio23 offers various bonuses, promotions, and incentives to enhance player experience, including welcome bonuses, reload bonuses, cashback offers, free spins, tournament prizes, and VIP rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration dates.
Bonus terms are provided at the time of each promotion and are incorporated into these Terms by reference. You must read and understand all bonus terms before accepting any promotional offer. Failure to comply with bonus terms may result in forfeiture of bonus funds and any associated winnings.
shio23 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. We further reserve the right to exclude any player from promotional offers if we suspect abuse, fraud, or violation of promotional terms.
Bonuses are intended for recreational players only. Professional players, bonus abusers, or players who demonstrate patterns of exploiting promotional offers may be excluded from future promotions or have their accounts closed.
All game outcomes on the shio23 platform are determined by certified random number generators (RNG) or, in the case of live dealer games, by physical game equipment operated by professional dealers. shio23 does not influence, control, or manipulate game outcomes in any manner.
Sports betting odds and results are determined by official sporting event outcomes as recognized by the governing sports authority. In the event of disputes regarding sports betting results, the decision of the official governing body shall be final.
Each game available on the shio23 platform has specific rules governing gameplay, payouts, and applicable bet types. You are responsible for understanding the rules of any game before placing wagers. Game rules are accessible within each game interface or in our comprehensive game guides section.
For sports betting, including football betting on BRI Liga 1, EPL, La Liga, Champions League, and other competitions, specific betting rules apply to each bet type. You must understand terms such as bandar bola (football bookmaking), mix parlay (accumulator bets), and voor bola (Asian handicap) before placing related wagers.
The following activities are strictly prohibited and constitute material breach of these Terms:
Violation of these prohibitions will result in immediate account closure, forfeiture of all balances, and potential reporting to relevant authorities.
shio23 is committed to promoting responsible gaming practices and preventing problem gambling. We provide comprehensive tools to help players maintain control over their gaming activities, including deposit limits, loss limits, session time limits, reality check reminders, and self-exclusion options.
Players who feel their gaming is becoming problematic are strongly encouraged to utilize these tools or contact our customer support team for assistance implementing appropriate limits. Self-exclusion can be initiated for periods ranging from 24 hours to permanent exclusion.
During self-exclusion periods, you will be unable to access your account, place wagers, or receive promotional communications. Attempting to circumvent self-exclusion by creating new accounts is strictly prohibited and will result in permanent ban from all shio23 Services.
To the fullest extent permitted by applicable law, shio23 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of funds, loss of profits, or loss of data.
shio23 makes no warranties regarding the uninterrupted availability of Services and shall not be liable for service interruptions, technical failures, or third-party payment processing delays. Your sole remedy for dissatisfaction with shio23 Services is to discontinue use and close your account.
In no event shall shio23's total aggregate liability exceed the amount of funds deposited into your account during the six-month period preceding the claim.
If you have a complaint or dispute regarding shio23 Services, you must first contact our customer support team via live chat, WhatsApp, or email. We will make reasonable efforts to resolve disputes amicably and in good faith.
If a dispute cannot be resolved through customer support channels, you may escalate the matter to our management team for formal review. All disputes will be investigated thoroughly, and our decision shall be final and binding.
These Terms shall be governed by and construed in accordance with applicable international gaming regulations and the laws governing online gaming services. You agree that any disputes arising from these Terms or your use of shio23 Services shall be subject to the exclusive jurisdiction of the appropriate legal forums.
You may close your account at any time by contacting customer support. Upon account closure, any remaining balance will be returned to you following standard withdrawal procedures, provided all KYC verification is complete and no terms violations are pending investigation.
shio23 reserves the right to suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or for any other reason we deem necessary for platform integrity or legal compliance. In such cases, we may withhold funds pending investigation and forfeit balances associated with terms violations.
For questions, concerns, or disputes regarding these Terms or shio23 Services, you may contact us through the following channels:
Our Indonesian-speaking customer support team is available to assist you during WIB business hours and extended hours for urgent matters.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any applicable bonus terms, constitute the entire agreement between you and shio23 regarding use of our Services and supersede all prior agreements, understandings, or representations regarding the subject matter herein.
Acknowledgment: By using shio23 Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. You further acknowledge that you meet all eligibility requirements and will use our Services responsibly and in accordance with applicable laws.
You must be 21+ years old and an Indonesian resident with valid KTP to create an account and use shio23 Services.
You are responsible for maintaining the confidentiality of your login credentials and all account activity.
All deposits and withdrawals must be from payment methods registered in your own name. Third-party payments are prohibited.
All promotional offers are subject to specific terms, including wagering requirements and game restrictions.
Use deposit limits, time limits, and self-exclusion tools to maintain control over your gaming activities.
Terms violations may result in account closure, forfeiture of balances, and permanent ban from shio23 Services.
Our customer support team is available 24/7 to help clarify any aspect of our Terms & Conditions. Contact us through live chat, email, or WhatsApp.